Detalle Oportunidad

Descripción We're hiring a highly organized and engaging CMR analyst to manage our client relations and support daily operations. This is a dynamic, hybrid sales and administrative role requiring excellent communication. What You'll Do: Sales & Client Focus: • First Contact: Take all front-end calls, serving as the "first line of defense" for clients and the team. • Sales Calls & Quoting: Conduct pre-scheduled and impromptu discovery calls (20-30 minutes) using a script, calculate service fees, and provide a verbal quoted range. • Follow-Up: Send formal quotes via email immediately and perform outbound calls to encourage/sell maintenance services after initial service completion. • Lead Management: Track leads and ensure timely follow-up using Microsoft Office spreadsheets. Administrative & Operations Support: • Communication: Handle inbound and outbound client/crew communication. • Triage: Text service updates and transfer complex issues (HR, billing, escalations) to the appropriate team member. • Team Support: Confirm staff timesheets daily. • Hiring: Conduct initial hiring screening calls for new candidates. • Reputation: Reply to Google reviews. What We're Looking For: • Experience: Proven experience in a sales, customer service, or administrative role. • Technical Skills: Proficient with Microsoft Office (especially spreadsheets). • Communication: Exceptional verbal and written communication; comfortable quoting prices over the phone. • Work Environment: Highly organized and effective working independently in a virtual/remote setting. What We Offer – 100% Company-Paid Benefits Joining our team means access to: • English classes (personalized to your level) • Private health insurance (medicina prepagada) • Gym membership • 100% Remote Work Model • Life & funeral insurance

Requisitos: We're hiring a highly organized and engaging CMR analyst to manage our client relations and support daily operations. This is a dynamic, hybrid sales and administrative role requiring excellent communication. What You'll Do: Sales & Client Focus: • First Contact: Take all front-end calls, serving as the "first line of defense" for clients and the team. • Sales Calls & Quoting: Conduct pre-scheduled and impromptu discovery calls (20-30 minutes) using a script, calculate service fees, and provide a verbal quoted range. • Follow-Up: Send formal quotes via email immediately and perform outbound calls to encourage/sell maintenance services after initial service completion. • Lead Management: Track leads and ensure timely follow-up using Microsoft Office spreadsheets. Administrative & Operations Support: • Communication: Handle inbound and outbound client/crew communication. • Triage: Text service updates and transfer complex issues (HR, billing, escalations) to the appropriate team member. • Team Support: Confirm staff timesheets daily. • Hiring: Conduct initial hiring screening calls for new candidates. • Reputation: Reply to Google reviews. What We're Looking For: • Experience: Proven experience in a sales, customer service, or administrative role. • Technical Skills: Proficient with Microsoft Office (especially spreadsheets). • Communication: Exceptional verbal and written communication; comfortable quoting prices over the phone. • Work Environment: Highly organized and effective working independently in a virtual/remote setting. What We Offer – 100% Company-Paid Benefits Joining our team means access to: • English classes (personalized to your level) • Private health insurance (medicina prepagada) • Gym membership • 100% Remote Work Model • Life & funeral insurance