Empresa: WeWork Colombia SAS

Perfil: none

Descripción Duties & Responsibilities Community Management & Events: Manage all building operations and communicate with market support to ensure the highest level of member satisfaction. Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walk-throughs. Solve member-related issues to ensure a cohesive community and manage member expectations. Meet with members to resolve issues, process member terminations and other issues of complexity. Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events and to review for adequate procedural safeguards for the protection of members and company assets. Proactively gather data on members’ business objectives and identify both WeWork and member services that could help members achieve their objectives. Seek opportunities to engage members to discover and discuss members’ objectives, i.e. using member service request as an opportunity to learn more about the member, member’s business and any other needs member may have. Identify opportunities and act on them to connect members. Design and implement rules, guidelines and best practices for the community to optimize member experience. Recommend best practices, including but not limited to: community management, sales, events, training, and member experience on a company-wide level. Exercise discretion in guiding prospective members, including possibly gatekeeping where business may not be in the interests of the greater community. Resolve member complaints regarding other members through neutral fact investigation and process termination of membership when warranted. Explain WeWork policies and procedures to members, including but not limited to: membership agreement and billing procedures.

Requisitos: Duties & Responsibilities Community Management & Events: Manage all building operations and communicate with market support to ensure the highest level of member satisfaction. Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walk-throughs. Solve member-related issues to ensure a cohesive community and manage member expectations. Meet with members to resolve issues, process member terminations and other issues of complexity. Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events and to review for adequate procedural safeguards for the protection of members and company assets. Proactively gather data on members’ business objectives and identify both WeWork and member services that could help members achieve their objectives. Seek opportunities to engage members to discover and discuss members’ objectives, i.e. using member service request as an opportunity to learn more about the member, member’s business and any other needs member may have. Identify opportunities and act on them to connect members. Design and implement rules, guidelines and best practices for the community to optimize member experience. Recommend best practices, including but not limited to: community management, sales, events, training, and member experience on a company-wide level. Exercise discretion in guiding prospective members, including possibly gatekeeping where business may not be in the interests of the greater community. Resolve member complaints regarding other members through neutral fact investigation and process termination of membership when warranted. Explain WeWork policies and procedures to members, including but not limited to: membership agreement and billing procedures.