Empresa: WALMART GSS LATIN AMERICA SRL

Perfil: .

Descripción About the Team Walmart Tech is a strategic enabler within Walmart’s technology ecosystem, focused on supporting and maintaining Walmart technology platform. Our team works closely with customers and business areas to deliver effective solutions, ensure an exceptional experience, and resolve issues promptly. We focus on providing reliable technical support, continuously improving our processes, and maintaining compliance with standards, while adapting to the evolving needs of our users. About the role: As an Infrastructure Support Specialist, you will be responsible for providing first-level support across a wide range of technologies, ensuring the reliability and performance of our infrastructure and end-user systems. What You'll Do: • Provide timely, efficient, and professional technical assistance and follow-up to internal and external users through channels such as email, chat, phone, and ticket management tools. • Diagnose and resolve basic and advanced issues in Windows and MacOS operating systems. • Configure, monitor and troubleshoot infrastructure components to ensure optimal performance and uptime. • Assist in software installation, infrastructure upgrades, patching • Provide first-level support for multiple platforms such as: audio and video, LAN and WiFi networks, Servers, Power and Cooling equipment and collaboration solutions. • Maintain documentation of systems, configurations, and support procedures. • Troubleshoot connectivity issues (networks, remote access, etc.). • Collaborate with cross-functional teams to resolve incidents and fulfill service requests. • Manage technology assets and accessories, ensuring traceability and control. • Deliver exceptional customer service and maintain high levels of user satisfaction. • Escalate complex issues to second-level support or vendors as needed. What You'll Bring: • Technical degree or bachelor’s in computer science, Networking, Technical Support, or a related field. • Minimum of 3 years of experience in technical support or similar roles. • Strong experience with Windows operating systems and the Office 365 platform. • Intermediate knowledge of MacOS operating systems. • Solid understanding of networking fundamentals (IP, DNS, DHCP, VPN, Proxy) and basic cybersecurity principles. • Experience with Windows Servers support. • Experience using ticket management tools. • English B2/B1+ Preferred Qualifications • Experience with AV systems and phone technologies • Experience with Wireless and data center support • Knowledge of agile methodologies • Experience with Copilot and AI-based tools. • Experience in inventory and asset management. • Familiarity with ServiceNow platform. • Certifications such as SCRUM Fundamentals, ITIL Foundation, Cisco CCNA, or Microsoft 365. The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equal Opportunity Employer Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being welcoming of all people. Walmart doesn’t charge any recruitment or similar fee in the recruitment process, including but not limited to interview, offering, and onboarding.

Requisitos: About the Team Walmart Tech is a strategic enabler within Walmart’s technology ecosystem, focused on supporting and maintaining Walmart technology platform. Our team works closely with customers and business areas to deliver effective solutions, ensure an exceptional experience, and resolve issues promptly. We focus on providing reliable technical support, continuously improving our processes, and maintaining compliance with standards, while adapting to the evolving needs of our users. About the role: As an Infrastructure Support Specialist, you will be responsible for providing first-level support across a wide range of technologies, ensuring the reliability and performance of our infrastructure and end-user systems. What You'll Do: • Provide timely, efficient, and professional technical assistance and follow-up to internal and external users through channels such as email, chat, phone, and ticket management tools. • Diagnose and resolve basic and advanced issues in Windows and MacOS operating systems. • Configure, monitor and troubleshoot infrastructure components to ensure optimal performance and uptime. • Assist in software installation, infrastructure upgrades, patching • Provide first-level support for multiple platforms such as: audio and video, LAN and WiFi networks, Servers, Power and Cooling equipment and collaboration solutions. • Maintain documentation of systems, configurations, and support procedures. • Troubleshoot connectivity issues (networks, remote access, etc.). • Collaborate with cross-functional teams to resolve incidents and fulfill service requests. • Manage technology assets and accessories, ensuring traceability and control. • Deliver exceptional customer service and maintain high levels of user satisfaction. • Escalate complex issues to second-level support or vendors as needed. What You'll Bring: • Technical degree or bachelor’s in computer science, Networking, Technical Support, or a related field. • Minimum of 3 years of experience in technical support or similar roles. • Strong experience with Windows operating systems and the Office 365 platform. • Intermediate knowledge of MacOS operating systems. • Solid understanding of networking fundamentals (IP, DNS, DHCP, VPN, Proxy) and basic cybersecurity principles. • Experience with Windows Servers support. • Experience using ticket management tools. • English B2/B1+ Preferred Qualifications • Experience with AV systems and phone technologies • Experience with Wireless and data center support • Knowledge of agile methodologies • Experience with Copilot and AI-based tools. • Experience in inventory and asset management. • Familiarity with ServiceNow platform. • Certifications such as SCRUM Fundamentals, ITIL Foundation, Cisco CCNA, or Microsoft 365. The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equal Opportunity Employer Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being welcoming of all people. Walmart doesn’t charge any recruitment or similar fee in the recruitment process, including but not limited to interview, offering, and onboarding.