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Hr customer support team lead
Empresa:
Talent Advisors
Perfil:
Talent Advisors es una firma que ofrece servicios de Atracción y Desarrollo de Talento para clientes en la región de centroamérica. Tenemos más de 15 años de experiencia en asesorar tanto empresas como profesionales.
Descripción
Position Objective Position Objective Work in partnership with Human Resources partners and other members of HR operations to provide a high-quality customer experience to our internal clients. Main Responsibilities • Deliver services according to Global Value Stream Metrics, using dashboards and data analytics to follow service standards and improvement opportunities. • Deliver against all compliance imperatives including support for local and global Data Audits, local legislative needs, protecting Data Privacy and adhering to confidentiality requirements. • Leads by example in ensuring the provision of customer centric services across a range of queries and first level resolution activities including position management. • Ensure decisions and opportunities related to services, strategies, people management and solutions are maximized. • Understands GSK HR Policy, local legislation as well as the use of on-line tools and HR systems.
Requisitos:
Knowledge and Experience: • University Degree in Human Resources, Business Administration, Psichology, Industrial Engineering or related field. (Must) • 3 years or more of experience working in a Human Resources Shared Services. • 3 years of experience leading teams. • Advanced English Level. (Must) • Advanced Portuguese Level. (Must) • Knowledge of employment law and Human Resources policies and processes across a range of countries. • MS Office knowledge (Excel, Word, PowerPoint)
Fecha de publicación:
06/11/2020
Fecha de cierre:
17/01/2024
Cantidad de vacantes:
1
Tipo de candidato:
Nivel de cargo:
Coordinador supervisor o especialista
Cantón (es):
Toda Costa Rica
Cargo (s):
Administrador
Coordinador
Jefe
Encargado
Psicólogo
Sector (es):
Manufacturas varias
Industria farmacéutica
Quimicos industriales y diversos
Equipo medico
Call center
Servicios compartidos
Áreas de trabajo:
Recursos humanos
Call center
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