Hr service center representative

Descripción general

Responsible for core transactional support of Human Resources (HR) processes within the Global HR Service Center. In support of the Supervisor, Human Resources ensures that work plans and operations are accurately and expeditiously performed while providing outstanding customer service. Effectively and enthusiastically responds to employee needs, enhancing the employee experience, and ultimately elevating the employment brand of Encore. Through support efforts, directly assists in increasing self-service and the ability of HR to deliver high quality strategy and consultative services.

Responsibilities
• Resolve HR tier 0-2 incoming inquiries promoting the accuracy and integrity of employee records and data, while simultaneously advocating for self-service adoption as appropriate.
• Create documentation for supported processes, ensuring those documents and procedures are regularly assessed to ensure accuracy, and publicized as appropriate.
• Identify opportunities and propose solutions for process improvement.
• Provide end-to-end support of pre-employment and new hire administrative processes, ensuring quality assurance including SOX guidelines is maintained.
• Assist with reporting, data entry, filing, and other administrative duties as needed.
• Additional ad hoc duties to be defined.
Resumes must be in English or candidates will not be considered.

Requisitos para aplicar

Qualifications & Experience
• 1-2 year’s experience
• Required: High School Diploma
• Must have strong communication both verbal and written
• Exposure to supporting a Global organization
• Required: Bi-Lingual English / Spanish
• HR experience preferred
• Required: Microsoft Excel, PowerPoint, Project and Word. Adaptability, Detail Oriented, Customer Experience Focused, Previous HR experience an advantage.
• Preferred: HRIS systems experience (particularly Workday) is an asset.
• We are a drug free environment

Please send English version of your resume.
Location: Ultrapark 2, building #3, 1st floor, Lagunilla, Heredia
Interested? Apply now!