Nike sports marketing representative

Descripción general

Are you looking for a Full Time Job with a great opportunity to work with a worldwide leading sports, athletic footwear and best sponsor brand?

As our On Demand Expert, you'll provide support of the pre- or post- sale process by having direct interaction with consumers over the phone in English.

Duties will include resolving issues, facilitate order placement and answering specific/technical questions across all category channels.
You will also assist with general questions regarding our Nike+ membership program along with helping consumers to become a part of the Nike+ family.
As a subject matter expert in all things Nike, your knowledge and passion for each sport will create a premium consumer experience while assisting with the growth of each brand.
You will provide recommendations and feedback to our digital and brand partners to amplify the consumer experience while continually keeping yourself up to date on current market and competitor trends.

Based on location and/or program, additional experience/skills may be required.

COMPENSATION AND PERKS

• We offer competitive salary for all entry levels plus performance bonus and benefits.
• Working hours and days vary by account and are based on Client’s needs. Training is normally Monday – Friday
• Asociacion Solidarista.
• On site Doctor.
• Nutritionist.
• Physiotherapist.
• Emergencias Médicas.
• Cafeteria.
• ATMs on sites and/or close by.
• Paid training.
• University discounts.
• Parking space.
• Referral program.
• Entertainment areas.
• Medical services discounts.


Thank you for your interest in Convergys! To expedite the hiring process, please make sure you meet all the minimum requirements for the position before you submit your application.

Requisitos para aplicar

Skills:
Your responsibilities will include (but not limited too):

Respond directly to consumers over incoming calls
Proactively sell product based on knowing the specific needs of the consumer, offering suitable alternatives when product is not available.
Drive the relationship with the consumer through constant communication maintaining a proactive approach.
Maintain key performance indicators for coverage and service.
Communicate professionally with Consumers, Operations Management, Sales Management and Sales Representatives through effective verbal and written communication
Monitor current consumer, retail and competitor trends within each industry through all available forms of print, internet and social media.
Place orders for new product and assist consumers with order tracking and delivery.
Respond to general questions and help facilitate issue resolution in a timely manner.


Desired Qualifications


SKILLS/EXPERIENCE/KNOWLEDGE – What we'd like to see in the candidate?

High School Completed is a Must for this project (we have different profiles accepting 9th grade completed or above)
90% of verbal and written communication skills in English
Basic knowledge of Nike products
General knowledge of each specific sport category
Courteous with strong customer service orientation
Strong computer navigation skills and PC Knowledge
Strong team and customer service orientation required
Ability to communicate well through written communications
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
Tolerance for repetitive work in a fast-paced, high production work environment.
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
Able to rotate shifts, as needed.

Does this seem like an amazing opportunity for you?