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Gracias por aplicar al anuncio de empleo Analista de datos, en Dell de costa rica
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Salario confidencial CRC
Costa Rica Heredia Heredia Costa Rica Heredia Barva Costa Rica Heredia Santo Domingo Costa Rica Heredia Santa Bárbara Costa Rica Heredia San Rafael Costa Rica Heredia San Isidro Costa Rica Heredia San Pablo Costa Rica Heredia Belén Costa Rica Heredia Flores Costa Rica Heredia Sarapiquí Heredia / Otras
Publicado 28 Jun 2018 2018-6-28 28/7/2018
Listening Analyst, Social Media (Costa Rica)
Role Overview
The role is to analyze customer conversations on social media and derive insights using statistical modeling
Responsibilities
- Analyze customer mention on social media platforms in Spanish and Portuguese and report insights
- Insights to be presented at department level
- Natural Language processing abilities ( build keywords, variations, syntaxes )
- Build predictive models based on historical data set
- Build early warning system for Dell products and services based on sentiment and volume analysis
- Research which websites need to be included in analysis based on google analytics
- Coordinate with content team to develop content for top issues
- Lead key projects based on work streams formed ( internal to Dell )
- Ability to program / build rules engine for automation ( basic programming skills)
Requirements
- Early in career or less than 36 months since graduation
-Strong Communication skills (Portuguese and Spanish) written & spoken
-Basic programming skills
- Customer Handling Skills (Tech, Care & Marketing)
- Ability in moderating forums
- Good written & verbal communication skills
- Basic to intermediate analytical skills -
- Good knowledge on Excel,
- Knowledge of Social Media platforms and forums
- Willingness to work in shifts
- Ability to analyze complex / abstract data and build crisp insights
- Good presentation skills
Preferences
- Program / Project management knowledge is preferred
Profesional
Bachillerato universitario
Administración de Empresas
Comunicación Social
Idiomas
Informática y Computación
Ingeniería Industrial
2 años de experiencia
Agente
1 Vacante
Requirements
- Early in career or less than 36 months since graduation
-Strong Communication skills (Portuguese and Spanish) written & spoken
-Basic programming skills
- Customer Handling Skills (Tech, Care & Marketing)
- Ability in moderating forums
- Good written & verbal communication skills
- Basic to intermediate analytical skills -
- Good knowledge on Excel,
- Knowledge of Social Media platforms and forums
- Willingness to work in shifts
- Ability to analyze complex / abstract data and build crisp insights
- Good presentation skills
Preferences
- Program / Project management knowledge is preferred
Competencias para la vacante
2 años de experiencia
Contrato Indefinido
756982
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