Are you a night owl? amazon seller support is looking for graveyard and nightshifts associates

Descripción general

Seller Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations. Amazon Seller Support prides itself on growing top talent and leadership from within. Roles within Seller Support at Amazon offer candidates the opportunity to grow and develop skills such as mentorship, coaching, negotiation, process improvement, account management, data analysis, presentation and communication, all while contributing to our vision of creating and sustaining a culture of approachable excellence that delivers a remarkable and reproducible seller experience.

Amazon Seller Support offers: competitive compensation, life and health insurance, 24/7 doctor service on site, transportation at GAMAZON, ‘Asociacion Solidarista’ and paid training.

LOCATION – Ultralag II, Lagunilla de Heredia, SJO2
LANGUAGE REQUIREMENTS - English and Spanish
SHIFT REQUIREMENTS – Graveyard availability

The Seller Support Associate is the primary solution provider for global sellers on the Amazon platforms. In addition to providing a remarkable Seller experience, a Seller Support Associate is expected to address system issues, identify and implement process improvements, develop internal documentation and contribute to a team environment, all while adhering to service level agreements for phone, email and/or chat cases.

Requisitos para aplicar

• Provides prompt and efficient service to Amazon Sellers through email, chat and phone
• Demonstrates ownership of every interaction to achieve successful first time resolution on all contacts
• Works with multiple technology applications and features to resolve seller contacts
• Demonstrates the ability to recognize and identify system, process and policy issues impacting our sellers and drive business improvement initiatives
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions


Ideal Candidate Profile

High energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers. Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role. The Seller Support Associate demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers.

Basic Qualifications:
• Education: High School Diploma
• Language: Bilingual English/Spanish with 90% proficiency in both languages
• Minimu