Collection

Handle inbound customer calls on the priority queue regarding payments, invoice copies, credits, and account questions, resolving issues rather than transferring calls.
Manage shared group inboxes (external, internal, and contracts) within a two-business-day service level.
Process Return Merchandise Authorization (RMA) credits, manual credit and debit memos, and manual invoices.
Enter refunds within established authority limits; log items exceeding those limits for higher-level approval.
Monitor assigned hold lists, including group, DSO, and government accounts.
Support the monthly preparation, printing, and mailing of paper customer statements.
Validate customer master data during customer interactions and follow up on statement failures through Customer Service.
Complete administrative tasks as assigned by management.
Complete ad hoc requests and reports.
Work toward established goals and meet performance metrics, including number of calls, amounts collected, and bad debt.
Provide cross-team and backup support.
Ensure adherence to Finance and Compliance policies.
Support Management with projects and the identification, development, and implementation of continuous process and service improvement initiatives.

Profesional

Bachillerato edu. diversificada

Administración de Empresas

1 año de experiencia

1 Vacante