Collections specialist ii

Purpose
Support collection activities by managing assigned accounts, ensuring timely cash collection, and maintaining positive customer relationships for Boston Scientific. Contribute to process efficiency and assist in resolving collection issues in collaboration with internal and external stakeholders.

About the Role
This position manages a customer portfolio to ensure timely cash collection, reduce past-due balances, and resolve routine discrepancies. Responsibilities include communicating with accounts payable contacts, documenting actions in SAP/GetPaid/Salesforce, and preparing aging and KPI reports. The role collaborates with AR, Sales, and Customer Service, adheres to SOX-aligned procedures, and escalates complex issues when necessary.

Responsibilities:
• Act as a key liaison between Accounts Receivable and internal/external customers, ensuring smooth communication and timely resolution of collection matters.
• Manage and support collection activities across assigned accounts, providing guidance to the Collections team and contributing to best practices in processes.
• Investigate and resolve issues related to unpaid invoices and short payments by analyzing the order-to-cash cycle and identifying underlying causes.
• Prepare clear and concise documentation of findings and communicate resolutions effectively to stakeholders through written and verbal updates.
• Apply analytical skills to review portfolio data, detect trends, and recommend actions that improve efficiency and reduce recurring issues.
• Prioritize tasks independently, adapt to challenges, and make informed decisions to meet deadlines and achieve objectives.
• Negotiate payment solutions professionally, adjusting approach as needed to maintain strong relationships and achieve favorable outcomes.
• Deliver accurate monthly reporting on key performance indicators, including aging metrics and compliance controls, ensuring timeliness and completeness.
• Assist AR Management with month-end close activities and provide support on projects involving process updates, testing, and documentation.
• Maintain compliance with SOX requirements by preparing audit-ready documentation and supporting control reviews.
• Contribute to process improvement initiatives by sharing insights gained from analysis and operational experience.
• Provide support for documenting procedures and controls, including updates to Desktop Procedures (DTPs).
• Perform other related duties as assigned, demonstrating flexibility and adaptability to evolving priorities.

Qualifications
• Bachelor’s degree in business, Finance, Accounting, or a related discipline.
• Minimum of 2+ years’ experience in collections, accounts receivable, or a similar function, demonstrating progressive responsibility.
• English proficiency at B2+ level (approximately 80–89%).
• Strong analytical capability to interpret complex data sets and identify underlying causes of collection challenges.
• Exceptional written and verbal communication skills, with the ability to engage effectively with internal teams and external customers.
• Proven negotiation skills to resolve payment issues professionally and assertively.
• High attention to detail combined with strong organizational skills to manage multiple priorities effectively.
• Ability to maintain strict confidentiality regarding customer and company information.
• Demonstrated ability to work under pressure, manage competing deadlines, and maintain a strong work ethic.
• Self-motivated and capable of working both independently and collaboratively in a dynamic, fast-paced environment.
• Proficiency in data analysis tools such as Excel; familiarity with SQL or Tableau is an advantage.
• Working knowledge of SAP, GetPaid, or similar accounting systems preferred.
• Understanding SOX compliance requirements is desirable.

Profesional

Bachillerato universitario

Contabilidad

Contaduría

2 años de experiencia

1 Vacante