Collections support specialist

Key Responsibilities

Collections Management: Contact customers via email and other communication channels to follow up on outstanding balances, using approved communication templates.

Accounts Receivable Support: Provide account statements, invoices, and supporting documentation to customers and internal stakeholders.

Deductions & Credit Notes: Perform basic analysis of payment discrepancies, cash discounts, deductions, and credit note requests.

Cash Application: Process and apply customer payments accurately, ensuring proper account reconciliation and clearing activities.

Payment Follow-up: Support the collections team with basic Payscore analysis, Proof of Delivery (POD) reviews, and customer account inquiries.

Customer Communication: Prepare and send routine emails to customers regarding payments, outstanding balances, deductions, and account information.

Information Gathering: Request, collect, and organize relevant information from vendors, customers, and internal departments to facilitate the collections process.

Operational Support: Assist with other Accounts Receivable activities and administrative tasks as required.

Requirements

Previous experience in Accounts Receivable (AR), Collections, Cash Application, Credit & Collections, or related finance operations.

Advanced Excel proficiency, including data management, analysis, and reporting.

Advanced English proficiency, both written and conversational, to communicate with North American customers and internal stakeholders.

Basic knowledge of accounting and Accounts Receivable processes.

Experience handling customer accounts, payment follow-ups, invoices, deductions, or account reconciliations.

Auxiliar, asistencial y otros

Técnico medio

Administración de Empresas

Contabilidad

Menos de un año de experiencia

1 Vacante