Compliance analyst

Government Sanctions Interdiction Analyst - Santa Ana, Costa Rica
Work model: hybrid - 3 days in the office.
Work shift: Sunday to Thursday from 6 AM to 3 PM - Friday and Saturday off.

Responsibilities

Responsible for providing technical support for Customers, Agents and/or Service Associates performing complex duties with a high level of technical/business knowledge.
Ensures excellent customer experience.
Delivers high quality and productivity results that meet identified SLA targets. Continuously enhances knowledge about Western Union’s AML programs.
Work is likely to be a mix of both on-line and off-line duties and will be specific to GSI – Government Sanctions Interdiction
responsible for providing support on AML compliance programs, working with “stopped” payments and making decisions following AML procedures.
Day-to-day work relates to transaction management, information verification, conducting investigations and servicing inquiries received over the phone or email.
Assess the AML knowledge when managing transactions and making accurate decisions, communicating to consumers, Agents and/or Service Associates and Executives.
Conduct in-depth investigations
Analyze documentation
Make independent decisions based on decision matrix- Escalate high potential cases- Document actions.
Qualifications

Bachelor’s degree preferred
1+ year in AML, fraud, compliance, or financial services
Analysis of transactions related to GSI
Strong analytical & investigative skills, Sanctions knowledge, MS Excel Proficiency, Public database research, independent decisions.
High autonomy; making independent decisions following a decision matrix

Auxiliar, asistencial y otros

Bachillerato edu. diversificada

Sin Definir

2 años de experiencia

1 Vacante