Customer master data clerk (csr & backoffice)

Descripción general

This position will manage the account´s customer master data information.
Receive customer change requests via inbound calls (10-12 daily calls aprox) or via tickets, in order to update their information in the master data.
Review, validate and execute master data creations & change requests in multi-system environment.
Perform basic statistical and relational analysis of large data sets to identify and correct inconsistencies & anomalies.
Validate changes to customer master data including to create, change, extend, block/unblock, activate/deactivate, or otherwise modify master data.

Requisitos para aplicar

High school degree (required).
1 year experience in CSR roles and data bases / critical information management.
Intermediate english (B2), verbal and written.
Previous experience attending USA market.
Previous experience handling different ERPs simultaneosly.
Intermediate Excel (pivots, formulas, vlookups).
Customer service oriented.