Customer service specialist - sportsbook

The Customer Service Agent role would be well suited to an individual with strong communication skills who has experience working in sportsbook and is interested in developing their knowledge in a dynamic and fast-growing company.

Responsibilities:

• Handle internal and external written communication.
• Work within highly efficient team to ensure that customers get the best customer experience possible.
• Provide support to customers via incoming phone calls and Live Chat.
• Guide customers through the site and/or mobile phones and assist them in using the various services and products offered.
• Drive brand loyalty through personalized customer experience.
• Resolve customer queries in a timely manner.
• Correctly escalate issues to internal teams.
• Develop Customer Support department by sharing knowledge, contributing to team projects and finding new and innovative practices to benefit the business.
• Drive business success and act as the voice of customers by providing feedback and innovative ideas.
Requirements:

• Excellent written and verbal communication skills in English.
• Ability to work in a team.
• Schedule Flexibility.
• Strong problem-solving skills and good attention to detail.
• Experience working in a Customer Service environment.
• Experience working in the iGaming industry is an advantage.
• Ability to work well in a fast-paced environment where multitasking is an essential skill.
• Comfortable resolving customer problems efficiently.
• A desire to continuously challenge and grow as an individual.

Benefits
• Excellent salary
• Parking
• Job stability. Great work environment
• Training Bonus.
• Growth possibilities
• Immediate full-time positions

Auxiliar, asistencial y otros

Bachillerato edu. diversificada

Bachillerato edu diversificada

2 años de experiencia

1 Vacante