Customer service specialist

The Customer Service Agent role would be well suited to an individual with strong communication skills who has experience working in sportsbook and is interested in developing their knowledge in a dynamic and fast-growing company.
Responsibilities
• Manage incoming phone calls and chats.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers!
Responsabilities
• Strong Customer Support and Customer Service skills, with the ability to handle a high volume of inquiries professionally.
• Manage incoming phone calls and chats.
• Excellent Phone Etiquette, active listening, and clear verbal and written communication skills. Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Ability to work on-site in Alajuela, manage time well, and stay organized in a fast-paced environment.
• Previous experience in a customer-facing or call center role is preferred.
• High school diploma or equivalent; additional training in customer service is a plus.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers!

Requirements
• 1 + years Customer Support experience
• Problem-solving skills
• Strong phone contact handling skills and active listening
• Procedure-oriented, customer oriented and quality oriented.
• English skills (B2+).
• Strive to improve customer satisfaction through excellent customer Service.
• Superior Interpersonal skills
• Schedule Flexibility.
• Self-Motivated
Benefits
• Excellent salary
• Transportation bonus
• Parking
• Job stability. Great work environment
• Training Bonus.
• Growth possibilities
• Immediate full-time positions

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1 año de experiencia

1 Vacante