Customer service supervisor

Responsible for overseeing all aspects of the department, including day-to-day operations, as well as supporting the sales management team.

Main responsabilities:
Handle supervisor calls from patients
Complete reports or projects for upper management
Analyze team members' activity and telephone reports on a daily basis
Develop and maintain a productive organization; recommend policies and procedures for departmental operations
Supervise personnel to assure adherence to company policies, goals and job duties
Monitor production and achievement of departmental quotas
Assist and support team members as necessary
Monitor and review the bi-weekly incentives for subordinate coordinators and employees
Provide timely briefings to department management as necessary or as requested
Workforce management responsibilities include: Interviewing, Hiring Authorizations, Computer Permissions, Insure timely performance evaluations, thorough and accurate documentation for counseling, productivity analysis, and allocation of resources
Coach and mentor staff.
Develop and implement new processes, procedures, and training for all areas of the department to maximize productivity and efficiencies while maintaining high quality standards. Document operational flows for procedural development
Oversee the training and development of employee
Analyze data utilizing several computer systems. Create, interpret, and generate departmental reports for productivity, performance, and operational purposes.

Knowledge and Experience:
Bachelor’s degree preferred
3 years of medical records management and billing & reimbursement experience
DME experience.
Clerical skills including proficiency with data entry and computers programs
Willingness to engage in telephone direct sales
Call center experience is desired as position entails a high amount of customer interaction over the phone
On-site schedule mode (San Pedro)
Advanced English, B2+

Profesional

Bachillerato universitario

Administración de Empresas

3 años de experiencia

1 Vacante