Customer support engineer

Descripción general

The Customer Support Engineer is a member of Emerson’s growing Power and Water Solutions PWS) Global Service Center (GSC). The GSC primarily supports Ovation®, which is a proprietary Distributed Control System (DCS) that allows customers to better control, monitor, and report on the processes of their power plants and/or water treatment facilities.

Requisitos para aplicar

The position requires a Bachelor of Science Degree in Engineering, Computer Science or equivalent.
At least 2 years in a customer support position
Experience with Ovation products and associated systems is a plus.
The position requires an advanced level of English [B2] (additional languages are advantageous).
Possess advanced troubleshooting skills (i.e. diagnosing and resolving computer related issues).
The position requires good interpersonal skills and excellent oral and written communication skills in a formal environment.
The ability to work effectively with internal and external customers is essential.