Fasttrack engineer analyst

Descripción general

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

Provides consultancy and acts as business value advisers to customers by addressing business goals through alignment of technology, overcoming deployment complexities, and securing customers during onboarding to the M365 suite.

Key Responsibilities

Identify the actions needed for a smooth and efficient cloud onboarding.
Lead with an identity driven security approach based on Microsoft best practices.
Partner with the customer’s IT staff to define a recommended remediation plan.
Enable M365 services and deliver governance best practices.
Identify and recommend Microsoft value add services to remediate technical blockers.
Orchestrate the resolution of technical issues that arise during the onboarding phases, leveraging all available resources such as Support, Premier, ATU, etc. Where applicable, serve as technical Subject Matter Expert in an aligned specialty.
Acquire in-depth level technical knowledge on the newest M365 services, with depth expertise in a specific workload, and disseminate information among team members as well as drive service improvements.
Cultivate and share knowledge proactively with others through communities, solution documents, and social media to drive strong collaboration across the FTC.
Capture engagement data, customer health, and communicate process and technology improvement feedback helping d

Requisitos para aplicar

Required Experience

Office 365 L200
EMS L200
Windows 10 L200
OPP L200
Teams L200
Networking – L200
Identity – L300
Cloud concepts – L200
Security and Compliance – L300
Scripting – L200
Problem solving – L300
Influencing skills – L300
Soft Skills – L300
L100 – L400 (essentials/intermediate/advanced/expert)
Understand and describe key attributes of core cloud concepts (PaaS, SaaS, IaaS) and how Microsoft’s offerings (M365/Azure) align to these areas.
Adapt communication to stakeholders with different level of technical expertise.
Become a Trusted Advisor for the customer’s IT, Security and Business decision maker stakeholders.
Possess the knowledge to articulate Microsoft 365 vision and leverage all features across services to maximize customer investment and accelerate transformation.
Maintain and utilize readiness to educate and enable customers to realize business value through deployment of key suite features. SMEs maintain advanced level knowledge in their aligned specialty.
Consistent execution of the FastTrack process by keeping up with Service Descriptions, FastTrack playbook, FastTrack offers and regularly capturing customer engagement data in FTOP.
Cloud adoption expertise and staying current with technology trends across Microsoft and competitors' products and services.
Deliver engagement with customer through a One Microsoft Approach: a seamless customer experience collaborating and coordinating with Microsoft internal stakeholders and Partners.
Mentor peers and partner technical resources.