Night shift investigations manager

Descripción general

Transaction Risk Management Services (TRMS) works to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through people and technology we manage risk across hundreds of services and multiple geographies, focus on our customers and scale through innovation. Our Investigation Specialists will always deliver on our service standards for our customers and with zero defects. We achieve this through a combination of automated and manual investigations of the buyers and sellers on our marketplace.
Summary of Responsibilities
· In charge of managing a team of Investigation specialists who investigate seller transactions ** ******.*** platforms and take appropriate actions based on processes, tools and high-judgment decisions.
· Provide leadership and administrative support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, minimize the impact of bad debt by meeting / achieving targets, achieve process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team.
· The responsibilities in this position may span over multiple processes and functions and locations. In addition to being responsible for achieving and exceeding team’s defined metrics through sustainable change or process improvement. She / he will be expected to participate in strategic planning, project road mapping activities of the team.
· Identifies trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team.
· Share ideas with Management that positively influence the vision for the TRMS group by using their exposure to team’s technical or business areas, their understanding of Amazon’s marketplace, trends and fraud issues impacting the retail industry.

Requisitos para aplicar

· Exceptional operational, managerial, analytical and interpersonal skills.
· Previous experience in a leadership position (Team Lead/Manager) is required to apply for this role.
· Demonstrable operations experience (at least two years). This experience should include substantial people management experience as well as experience in the Fraud or Financial risk management domain.
· A Bachelor’s degree is preferred and/or relevant experience.
· Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills.