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Gracias por aplicar al anuncio de empleo Online store support representative (temporal position) , en Infotree global solutions
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
¢ 450 a 550 mil CRC
Costa Rica Heredia Heredia Costa Rica Heredia Barva Costa Rica Heredia Santo Domingo Costa Rica Heredia Santa Bárbara Costa Rica Heredia San Rafael Costa Rica Heredia San Isidro Costa Rica Heredia San Pablo Costa Rica Heredia Belén Costa Rica Heredia Flores Costa Rica Heredia Sarapiquí Heredia / Otras
Publicado 7 Jun 2021 2021-6-7 7/7/2021
The Online Store Support Representative directly supports customer queries via chat and email relating to the VMware Online Store experience with emphasis on Fusion/Workstation products. Helping customers to navigate the VMware online store, purchase the right VMware products for their needs, resolve issues and ensuring the optimum customer experience.
Main Responsibilities/Duties
• Provide customer assistance and support via chat and email for non-technical product and online store issues or queries.
• Become an expert in non-technical support for Fusion and Workstation products.
• Communicate effectively in a clear and concise manner via chat and email.
• Resolve any customer Online Store issues through diligent research and troubleshooting where required.
• Respond, resolve and update customer inquiries via email and chat to our expected critical metrics. Focus efforts to meet or exceed defined performance criteria.
• Assist customers in sourcing self-service options on VMware’s support website.
• Contribute to the VMware knowledge base content for internal and external use.
• Work directly with our internal teams to resolve and prevent customer issues.
• Enter & Maintain accurate issue description and detailed updates within our CRM system.
Competencies
• Customer Focus
• Effective communication
• Change, Adaptability and Flexibility
• Team and Collaborative Working
• Using Initiative- Achieving Goals
Requirements
• Excellent verbal and written communication skills in English
• Excellent attention to detail
• Good interpersonal Skills
• Ability to maintain a positive attitude in a dynamic work environment
• Dependable time management skills.
• Positive and constructive attitude, comfortable facing new challenges and application technologies.
• Real passion for learning new technology
• Work flexible schedules, which may include evenings, weekends or holidays
Ability to demonstrate sincere compassion and empathy for customers' issues and problems
Profesional
Bachillerato edu. diversificada
Administración de Empresas
Idiomas
1 año de experiencia
Administrador
1 Vacante
Requirements
• Excellent verbal and written communication skills in English
• Excellent attention to detail
• Good interpersonal Skills
• Ability to maintain a positive attitude in a dynamic work environment
• Dependable time management skills.
• Positive and constructive attitude, comfortable facing new challenges and application technologies.
• Real passion for learning new technology
• Work flexible schedules, which may include evenings, weekends or holidays
Ability to demonstrate sincere compassion and empathy for customers' issues and problems
Competencias para la vacante
1 año de experiencia
Contrato Temporal
805443
Gracias por aplicar al anuncio de empleo Online store support representative (temporal position) , en Infotree global solutions
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
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