Order to cash agent


Salario confidencial CRC

Heredia / Otras

Publicado 13 Ene 2021

Administrativo financiero / Otras

10 Vacantes

Administración de Empresas / Otras

Sector de la vacante:

Descripción general

Order to Cash Agents are responsible to process all received requirements in a timely and accurate manner, per the assigned transaction process. The tasks are related with Credit and Collections processes.

Key Responsibilities:

- Perform month-end related activities.
- Process all received requirements in a timely and accurate manner (per the SLA and KPI).
- Assure that all requests to be processed have the right approvals and follow the procedure and polices.
- Report daily metrics.
- Proactive and constant communication with Team Lead to ensure process stability and requirements compliance.
- Knowing and following the escalation path when needed (dispute or resolution).
- Actively support the implementation of best practices within the department.
- Assist with ad hoc projects assigned from time to time.
- Handle customer service queries internally.
- The person in this position must maintain a positive working relationship between the internal customers and the requestors.

Requisitos para aplicar

- Advanced English Skills, excellent communication
- One year of experience working in OTC related tasks is important for the position
- Experience dealing with customers over the phone.
- Intermediate Excel skills.
- Should have basic knowledge of ERP.
- Highschool diploma. Studies related to Finance, business administration or Accounting.

Datos complementarios




Bachillerato universitario

Productores y distribuidores de ... / Otros

1 año de experiencia

Contrato Indefinido


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