Pet lovers customer service advisors

Descripción general

First point of contact and will assist by following up with orders, invoices, product related inquiries, etc. We are looking for pet lovers who can be empathic and mindful with troubled pet owners and their orders.

• Have excellent Customer Service skills.
• Customer Service experience of 6 months min is required.
• High School Diploma is required.
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain optimal knowledge of client products and/or services

Requisitos para aplicar

Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff