Phone connect agent

Descripción general

At Encore Capital Group, our skilled and dedicated professionals help us stand out as a leading provider of debt management and recovery solutions. Are you ready to put your passion to work? Discover more about Encore Capital Group and join our team.

Responsibilities
Handle credit reporting questions. 15%
Handling consumer verbal disputes on collection accounts. 45%
Interdepartmental communications and follow up on cases. 5%
Research and respond to consumers' specific inquiries about bankruptcy. 10%
Responding to consumers' general inquiries about collection accounts. 10%
Route calls to specific departments. 5%
System documentation and codes removal/adding. 10%

Requisitos para aplicar

Please apply here: https://encore.***.*************.*********************************-*******-**************

Required Qualifications:

Education: High School Diploma; General studies
Languages: English (Verbal: 90%+, Written: 90%+, Reading comprehension: 90%+), Spanish (Native language)
Work Experience: Problem solving, Time management / organizational skills, Customer service, Conflict management, Assertive communicator, Ability to work under pressure, Able to work by objectives. Proficient in the use of computer systems, Intermediate knowledge on Microsoft outlook.

Preferred Qualifications:
1+ years of experience in customer service.
Proficient in the usage of the full microsoft office package.