Ptp analyst

About the role
Be part of a high performing, customer centric team providing one or more business services to Boston Scientific. Ensure consistency with global processes and maximize operational efficiency.

Your responsibilities include:
• Point of contact for internal & external customer queries and issues.
• Helpdesk for P2P related questions across Purchasing, Accounts Payable, Vendor Master and myBuy enablement.
• Able to manage meetings so that users end the meeting feeling supported and that the issue is either solved or in process to be solved.
• Resolve phone and email queries / issues timely while maintaining high customer satisfaction.
• Able to meet customer expectations within SLA
• Solves problems for customers (internal and external)
• Can root cause problems to identify solutions and explain to the customer what the available options are.
• Knows, understands and follows policies and procedures.
• Knows and understand the procure to pay process (PTP)
• Partner across PTP service lines to root cause, resolve and mitigate

What we're looking for:
• Academic background: Bachelor’s degree in Administration, Accounting or Finances.
• For non-graduates: At least 80% of the career approved (Bachelor´s or Licentiate degree).
• English level: 80% or above
• Work experience: 1+ years, Customer Service experience is preferred

Profesional

Bachillerato universitario

Contabilidad

1 año de experiencia

1 Vacante