Technical support engineer - integrations

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities
Reproduce customer environment and run tests
Manage and address electronic tickets efficiently
Liaise between sales team, customer success team, and customers to properly address customer problems
Troubleshoot and configure software and hardware


Qualifications

2+ years' of technical support experience
Customer service oriented
Strong written and verbal and troubleshooting skills

Profesional

Bachillerato edu. diversificada

Administración de Empresas

Ingeniería en tecnologías de información - Tecnologías de información

Soporte tecnico

2 años de experiencia

1 Vacante