Triilingual service desk agent portuguese and english

698068

¢ 450 a 550 mil CRC

Toda Costa Rica

Publicado 4 Abr 2016

Call center

4 Vacantes

Bachillerato edu diversificada


Industria de la empresa:
Servicios

Descripción general

To provide a single point of contact for users, dealing with the management of both routine and non- routine Incidents, Problems and requests. Provision of 1st line support for incidents.

Requisitos para aplicar

Immediate availability
Schedule flexibility
High School Diploma or 2 years of proven experience as Customer Service or Tech Support Representative


• Basic Service Knowledge.
• Customer Relationship – able to establish quick working relationships/empathy with customers.
• Communication – listening, ability to communicate clearly with customers, colleagues and managers.
• Problem Solving – understands and resolves basic problems.
• Team Working – team player.
• Technical knowledge (e.g. Microsoft Office, PCs basic networking).
• Understanding of business continuity processes.
• Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism and enthusiasm

Competencias para la vacante

Datos complementarios

698068

Auxiliar, asistencial y otros

Agente

Bachillerato edu. diversificada

Comercio de computadores

1 año de experiencia

Contrato Indefinido

698068

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