Call center agent (collections & customer service)

875618

CRC ¢ 450 a 550 mil

Costa Rica Belén

Publicado 17 Abr 2026

Call center

100 Vacantes

Bill Gosling Outsourcing Costa Rica Sociedad de Responsabilidad Limitada
Industria de la empresa:
Servicios

Descripción general

As a Call Center Agent, you will:

Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.
What You'll Do:

Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information.

Negotiate payment terms/arrangements if applicable.

Review account status/information thoroughly to understand the customer’s inquiry/need.

Respond to inquiry/need and decide upon the most appropriate solution, if applicable.

Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.

Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.

Other duties as assigned

Requirement

For on-site positions: Candidates must reside within a 20-kilometer radius of the office location.

Requisitos para aplicar

English B2+

Datos complementarios

875618

Auxiliar, asistencial y otros

Otro

Call center

Sin experiencia

Contrato Indefinido

875618

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