Bilingual collections supervisor

Descripción del cargo

100 on site position in Bogotá

We are looking for Collections BPO Supervisors to manage portfolio collections for an important communications company in the United States.


Requirements
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Call center experience in Collections
• Ability to manage different types of clients with different needs.
• Capacity for continuous learning to be able to provide a first call resolution.
• Ability to notate account updates into proprietary software and work with external stakeholders to resolve issues.
• Ability to work independently and as a team to handle escalations, resolutions and document.
• 40h shift with 2 days Off

Salary: $4.000.000 COP

Skills Needed
• Experience with outbound and inbound call support
• Collections experience
• Ability to handle multiple ongoing tasks and shift focus quickly
• Negotiations skills
• Proper phone etiquette and listening skills (Good communication skills)
• Attention to details
• Empathy and positive attitude