Mesa de ayuda nivel 1 - bilingüe

We Are Hiring!
Position: Tier 1 NOC Engineer
Work Modality: Hybrid (primarily remote, with occasional on-site presence)
Location: Barranquilla, Colombia

Job Description
At LinkAmerica, we are looking for a proactive and analytical Bilingual Tier 1 NOC Engineer with a passion for delivering exceptional technical support. If you have strong networking knowledge, a customer-focused mindset, and enjoy solving complex problems, this opportunity is for you.

Responsibilities

Provide advanced technical support for voice and data services (wireline and wireless).
Diagnose and resolve incidents in collaboration with internal and external teams.
Coordinate on-site engineers and provide support during technical interventions.
Monitor networks and analyze alarms or service interruptions.
Escalate incidents to Tier 2 when necessary.
Participate in on-call rotating shifts.
Required Profile

1 - 3 years of proven experience in technical support
CCNA or CCNP certification (in progress or complete).
Solid knowledge of data networks, protocols, and equipment configuration.
Familiarity with ticketing systems and monitoring tools.
Educational Background

Technician, technologist, or professional in Systems Engineering, Networking, Electronics, or related fields.
Ongoing education in networking and telecommunications is highly valued.
What We Offer

Hybrid/remote work model with flexible
Professional growth opportunities in a global technology environment.
A culture of learning and collaboration.
Access to challenging projects with international clients.

Auxiliar, asistencial y otros

Técnico Laboral

Tecn Sistemas Computación

1 año de experiencia

1 Vacante