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Ofertas de Empleo en Hillside shared services colombia

a de ofertas a de oferta

  • Service desk engineer

    COP

  • industry Hillside Shared Services Colombia

  • $5,5 a $6 millones Bogotá country Publicado 30 Sep 2025
  • Helpdesk Mesa de ayuda Soporte

  • Service desk engineer

    COP
  • $5,5 a $6 millones
  • Join our Service Desk department and be part of an enthusiastic and self-motivated team who has excellent customer service, communication and technical skills, with proficiency in English, Spanish, and Portuguese.

    From incident resolution to request fulfillment, you will be responsible for ensuring that employees have the necessary equipment and resources to perform their roles. You will be required to communicate effectively over calls and live chat in English, Spanish, and Portuguese to troubleshoot, capture information and escalate as required, in line with business processes.

    The Service Desk is a fast paced team that offers a variety of development opportunities. We hire people with a broad range of technical and customer focused skills to allow us to respond to all technological challenges.

    As a 24-hour business, our rota coverage will be arranged according to the requirements of the organization.

    Preferred Skills, Qualifications and Experience

    Strong interpersonal and customer service skills.
    Excellent technical, analytical and troubleshooting skills.
    Strong communication skills, both written and verbal.
    Quick to learn.
    Self-motivated with the ability to work unsupervised.
    Able to verbally communicate at all levels in English, Spanish, and Portuguese.

    Main Responsibilities

    Answering phone calls within Service Level Agreements (SLA’s), whilst providing an excellent customer experience.
    Handling Live Chats efficiently and professionally.
    Logging, progressing and providing updates on tickets for incidents and service requests.
    Ensuring that first line incidents are resolved quickly and efficiently.
    Ensuring that second line incidents are investigated and promptly escalated where required.
    Managing open incidents, working with second and third line teams to gain the fastest resolution based on incident SLA’s.
    Providing remote and on-site support and fixes.
    Providing administrative support to ensure that business critical pr

    Cargos relacionados

    Analista de soporte y mesa de ayuda

  • It support engineer

    COP

  • industry Hillside Shared Services Colombia

  • $5,5 a $6 millones Bogotá country Publicado 15 Sep 2025
  • administrador de sistemas informaticos ingeniero tecnologia

  • It support engineer

    COP
  • $5,5 a $6 millones
  • Join our IT support team as an experienced Engineer. You will provide support to the Business and work closely with other teams within IT Services and Infrastructure to ensure all services are delivered within set targets and to agreed standards. Your primary focus will be to support the Colombia Business function alongside providing support where required to external offices.

    The day-to-day work is interesting, challenging and fast paced with a hardworking and delivery focused Company ethos. The ideal candidate will have a broad set of technical skills and be ready to tackle some of technology’s greatest challenges.


    The IT Services team provides on-site support to employees, as part of our core team this role will be covering a 08:00 to 18:00 shift pattern Monday to Friday and on a rotation bases, once every few weeks on Saturday and Sunday from 09:00 to 17:30.

    Preferred Skills, Qualifications and Experience

    Strong interpersonal and customer service skills.
    Excellent analytical and troubleshooting skills.
    Good attention to detail and well organised.
    Strong written and verbal english communication skills.
    Ability to work independently with limited supervision.
    Commercial experience working within a service management function.
    Technical ability supporting and maintaining hardware and peripheral devices.
    Experience of using an ITSM Tool for tracking, change, requests, incident and problem jobs.
    Experience deploying, imaging and supporting Windows 11, Windows 10, macOS, Linux, and mobile devices (iOS / Android).
    Experience supporting technologies from a diverse product stack including; Active Directory, Microsoft Exchange, Office 365, Teams, Citrix, Cisco and VMWare Workstation.


    Main Responsibilities

    Resolving second line incidents.
    Assigning incidents and acquiring knowledge from third-line teams.
    Working with the 3rd line and Infrastructure teams as remote hands in the office and at the data centre.
    Resolving incidents and queries

    Cargos relacionados

    Ingeniero de sistemas

  • Agente de servicio al cliente trilingüe

    COP
  • $3,5 a $4 millones
  • ¡Impulsa tu carrera en bet365 como Asesor Trilingüe (Portugués/Inglés/Español) en nuestras oficinas de Bogotá!

    Si tienes experiencia en servicio al cliente y te apasiona ayudar a los demás, esta es la oportunidad perfecta para ti. Desde tu primer día en la empresa, recibirás una formación completa sobre todos los aspectos del puesto, incluyendo deportes y apuestas, para que estés preparado para desempeñar tus funciones y avanzar en tu carrera profesional.

    Responsabilidades del puesto:

    Brindar asistencia a nuestra clientes brasileros a través de Live Chat, teléfono y correo electrónico.
    Ayudar a los clientes con una variedad de consultas relacionadas con sus cuentas, incluyendo pagos, inicio de sesión y preguntas sobre apuestas.

    Condiciones:

    Horario rotativo: trabajarás 5 de los 7 días de la semana, entre las 07:00 y las 21:30, incluyendo fines de semana y festivos, en nuestras oficinas de Bogotá. Se requiere flexibilidad horaria si es necesario.
    Salario competitivo.
    Jornada laboral de 40 horas semanales (5 días).
    20 días de vacaciones anuales, además de los días festivos, que se suman a tu tiempo de vacaciones.
    Oportunidades de crecimiento y desarrollo profesional.
    Plan de bonificaciones basado en el rendimiento.
    Auxilio de transporte.
    Bonificación por antigüedad.
    Programa RAF.

    Requisitos:

    Dominio avanzado del portugués brasileño, tanto escrito como verbal.
    Nivel intermedio de inglés.
    Excelentes habilidades de atención al cliente.
    Capacidad para realizar múltiples tareas.
    Habilidad para resolver problemas.

    Únete a nuestro equipo y forma parte de una empresa líder en el sector.

    Al presentar tu candidatura, aceptas compartir tus datos personales de acuerdo con nuestra Política de Privacidad de Contratación, que puedes consultar en Política de Privacidad.

    Cargos relacionados

    Agente de call center, Agente de call center bilingüe, Asesor servicio al cliente
Postúlate a las ofertas de empleo en Hillside shared services colombia disponibles hoy 1 de Octubre de 2025, ingresa con tu perfil y aplica a la vacante que más se adapte a tus necesidades laborales a través de elempleo Colombia.

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