Bilingual customer implementation coordinator - bogotá or barranquilla

Descripción del cargo

Location: Bogotá or Barranquilla, Colombia
Schedule: Monday–Friday | 8:00 AM – 5:00 PM (COT)

About the Role

We are looking for a highly organized and detail-oriented Bilingual Onboarding Associate to manage and coordinate the onboarding process for new clients and agents. This role is essential in ensuring a seamless onboarding experience by collaborating with multiple internal and external stakeholders, tracking documentation, and maintaining accurate records throughout the process.

Key Responsibilities
Manage the end-to-end onboarding process for new clients and agents.
Coordinate with clients and internal departments to ensure a smooth and timely onboarding experience.
Track onboarding timelines, pending requirements, and follow-up activities.
Review, verify, and maintain onboarding documentation for accuracy and completeness.
Update and manage records in CRM, Magaya, and other internal systems.
Support account setup and credit line approval processes.
Communicate onboarding progress and completion status to all relevant stakeholders.
Ensure compliance with company onboarding standards and procedures.

Requirements
Technical, Technological, or Professional degree.
Previous experience in onboarding, client coordination, customer service, administrative support, or related roles.
Advanced English communication skills (written and verbal).
Strong organizational, follow-up, and multitasking abilities.
Excellent attention to detail and problem-solving skills.
Experience working with CRM platforms is a plus.
Experience in the logistics industry is not required.

What We Offer
Opportunity to join a growing and dynamic international team.
Collaborative work environment with exposure to multiple business areas.
Professional development and career growth opportunities.
Stable full-time schedule from Monday to Friday.

Apply now and become part of a team dedicated to delivering an exceptional onboarding experience for our clients and partners