Cmdb process analyst

? We Are Hiring! ?

?? Position: CMDB Process Analyst
?? Company: SOFTTEK RENOVATION S.A.S
?? Location: Bogotá, Colombia (100% On-site)
?? Contract Type: Permanent, direct with client
?? Salary: COP 15,000,000 – 18,000,000 monthly
?? Schedule: Monday to Friday, 8:00 a.m. – 5:00 p.m. (Colombian time)

?? Key Responsibilities:

Manage and optimize ServiceNow CMDB processes, ensuring accuracy and alignment with business needs.

Oversee CMDB discovery, data ingestion, and reconciliation to maintain a reliable configuration management database.

Analyze and enhance the CMDB lifecycle, from data onboarding to retirement.

Identify and implement automation and process improvements to increase efficiency.

Collaborate with IT and operations teams to integrate assets and configuration items seamlessly.

Develop and maintain policies, documentation, and governance best practices.

?? Requirements:

Proven experience as a ServiceNow CMDB Process Analyst.

Strong knowledge of CMDB lifecycle management and ITIL frameworks.

Hands-on experience with ServiceNow Discovery, Asset Management, and Configuration Management.

Analytical skills to ensure data integrity and continuous CMDB improvement.

Certifications: ServiceNow CIS-CMDB, ITIL (preferred).

Profesional Senior

Universitaria

Ingeniería de sistemas Computación

5 años de experiencia

1 Vacante