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  • Customer service representative (remote)

    COP
  • $3 a $3,5 millones
  • Location: Remote (Central Time Zone)
    Employment: Full-time
    Reports to: Brand Lead
    Compensation: $850 - $1,025 monthly
    Contract Type: Independent Contractor (full-time hours)

    About the role
    We’re an online composites company serving DIY makers, artists, and small workshops. You’ll
    be the first line of help for customers using fiberglass and epoxy systems—answering product
    questions, guiding safe usage, troubleshooting layups, and resolving order issues. You’ll also
    help keep our Amazon listings healthy (if you have that experience), and turn support insights
    into better docs and products.
    What you’ll do
    Frontline Support
    Respond to customer inquiries via email, chat, and occasional phone within SLA (target: first
    response 2 business hours).
    Provide technical guidance on fiberglass layups: fabric weights, weave selection,
    resin/hardener choice, mix ratios, pot life, cure schedules, working temps, and surface prep.
    Troubleshoot defects: amine blush, under/over-cure, delamination, air entrapment/voids,
    print-through, fisheyes, orange peel, tacky surfaces.
    Advise on consumables/tools (rollers, squeegees, peel ply, breather, release films) and safety
    (PPE, ventilation, SDS awareness).
    Handle orders: changes, address fixes, hazmat/ORM-D shipping constraints, tracking, damage
    claims, RMAs/returns, refunds.
    Document recurring issues and propose FAQ/Help Center updates.

    Back-office / Quality
    File clear, reproducible tickets for warehouse or supplier issues (e.g., wrong fabric weight,
    short rolls, pigment leakage).
    Coordinate replacements and refunds; verify photo evidence and carrier claim requirements.
    Maintain product knowledge base: mix charts (mass & volume in metric and imperial),
    coverage calculators, cure time tables.

    Amazon Seller Central
    Triage customer messages in Amazon, keep Order Defect Rate and Late Response Rate
    within targets.
    Escalate A-to-Z claims, negative feedback removal where eligible, and listing health issues
    (ha

    Cargos relacionados

    Asesor servicio al cliente
Postúlate a las ofertas de empleo en Myglobal hire disponibles hoy 24 de Noviembre de 2025, ingresa con tu perfil y aplica a la vacante que más se adapte a tus necesidades laborales a través de elempleo Colombia.

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