Bilingual collections leader

Multinational company is seeking a Bilingual Collections Leader – with focus on Shared Services Center in collections, master data management, and credit experience.

The role will be responsible for leading and supervising the collections team, ensuring proactive management of customer debts in line with agreed payment terms, maximizing cash flow, and minimizing DSO. The position will support customer centers in different regions, manage team performance, drive process improvements, and ensure compliance with internal policies and corporate controls.

Responsibilities:

- Supervise daily operations of the collections team.
- Proactively follow up with customers to ensure payments are made within agreed deadlines.
- Monitor accounts receivable aging and follow up on overdue balances.
- Supervise, train, support, and evaluate the team, fostering their professional development.
- Investigate and resolve payment discrepancies, partial payments, and claims in collaboration with internal teams and customers.
- Ensure all collection activities are properly recorded in SAP and other internal systems.
- Oversee the shared mailbox management, ensuring timely responses.
- Ensure compliance with processes, principles, KPIs, and SLAs.
- Generate dunning letters and statements according to the defined schedule.
- Upload invoice copies daily to customer portals and follow up on issues.
- Update internal systems (e.g., SAP, ERP) with collection activities and status notes.
- Ensure the team follows processes and principles correctly, meets performance targets, and provides high-quality support.

Education:

University degree (preferably in Finance or related fields).

Experience:

Minimum 3 years of work experience leading credit and accounts receivable teams. Preferably in FSC, experience in master data management, experience in a financial environment desirable.

Skills and Competencies:

Advanced proficiency in Microsoft Office.
Advanced knowledge of SAP.
Excellent communication and leadership skills, with a focus on self-management and proactivity.
Strong experience in staff management and team leadership.

Languages:

Minimum English level B2 – required for continuous interaction with international teams, interviews, and training. (Testing and interview will be conducted).

What can you expect from the company?

More than a job, we offer you a place to grow, take care of yourself, and celebrate every achievement. Here you will find opportunities for development, flexibility for better living, and benefits that make a difference.
Growth and development opportunities.
Be part of a dynamic and international Finance team.
Opportunity to lead and develop a high-performing team.
Collaborative and supportive work environment.
Potential to see your ideas come to life and make an impact.
New challenges and new things to learn every day.
The tools you need to succeed in your role.

Benefits:

We offer a comprehensive benefits package that includes healthcare coverage for you and your family, training programs, special recognitions, and opportunities to celebrate important occasions. You will also find professional development opportunities, flexibility in your schedule, and a culture that combines financial and non-financial benefits designed to support your quality of life.

On-site - Bogotá D.C. - Monday to Friday.

Coordinador supervisor o especialista

Universitaria

Contaduría

Economía

Administración de empresas

Especialización en Finanzas

3 años de experiencia

1 Vacante