Billing specialist

Descripción del cargo

Job Details

Under the supervision of the Billing Supervisor, this position is responsible for billing clients for specialty logistics services related to complex commodity shipments, including packaging requirements, customer-specific tariffs, and accurate cost capture. The role owns pricing, invoice generation, and invoice delivery for clients across an assigned portfolio of countries.

Responsibilities

- Own pricing, invoice generation, and invoice delivery tasks for all clients within the assigned country portfolio.
- Analyze billing inputs vs. outputs using BI tools to ensure accuracy and identify discrepancies.
- Work with the Sales department to maintain and update customer-specific tariffs and billing requirements.
- Gather and maintain all documentation required to update customer files, including special rates, routings, packaging requirements, and discounts.
- Interact frequently with internal colleagues at various levels (Sales, Operations, Finance, Customer Service) to ensure all related costs are accurately captured for billing.
- Prepare billing adjustments, including voids and credit memos, when required.
- Communicate regularly with global offices to align on customer billing needs and process requirements.
- Ensure customer files are organized, complete, and up-to-date in accordance with internal procedures.
- Perform related duties and support special projects as assigned.

Education

- Bachelor's degree in Business Administration, Accounting, Sales, Marketing, Computer Sciences, or similar fields.

Work Experience

- 1–3 years of experience in an international business environment in areas such as business administration, accounting, sales, marketing, customer support, or related functions.
- Experience in logistics, freight forwarding, supply chain, or a similar industry is a strong advantage.
- Direct experience in Pricing, Billing, or Accounting is highly advantageous.
- Experience working with customer contracts, pricing structures, rate cards, or billing systems preferred.
- SAP or other recognized ERP experience preferred.
- Familiarity with Transport Management Systems (TMS) is an advantage.

Skills and Knowledge

- English proficiency (written and oral).
- Strong communication skills (oral and written).
- Ability to work well under pressure and consistently meet deadlines.
- Ability to work independently—self-starter, proactive, and energetic.
- Strong attention to detail and accuracy.
- Familiarity with global geography, trade lanes, and airport codes.
- Proficiency in Microsoft Word and Excel.
- SAP experience preferred; BI tool knowledge an advantage.
- Ability to handle stressful situations professionally as they arise.
- Strong organizational and time-management skills.