Customer service representative

As a Customer Support Representative, you will provide exceptional bilingual customer service and support to customers via chat on a 24/7 rotating roster, ensuring a seamless and positive experience for users of the company's betting and casino platform.
Your Squad:


Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome so don't worry if you don't have specific industry experience - we're looking for friendly, outgoing folks who know how to give exceptional customer service. So, if you've excelled in customer-facing roles, we want you on our team! We're big on collaboration, celebrating wins, and helping each other grows.
Our Story:


We are a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space, building well-designed casino games, and sportsbooks.


Role and Responsibilities



Respond to customer inquiries and requests in a timely and professional manner via chat and email

Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction

Respond to customer inquiries in both English and Spanish either/Portuguese//, with fluency in both languages

Keep up-to-date with product information and company policies to accurately assist customers

Maintain customer data and communicate effectively with internal teams as needed

Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements

Work a shift pattern of 7-3, 3-11, 11-7 which is 24/7 across 365 days


Work experience and skills



Excellent communication skills, both written and verbal, in both English and Spanish

Prior experience in a customer service role (face-to-face, online or phone-based)

Availability to work on a 24/7 rotating roster

Ability to work efficiently and effectively in a fast-paced environment.

Familiarity with the crypto and online betting industry

Previously worked in sports betting or online casino

Previous experience working with Slack, G-Suite,


Personal qualities and behavioral traits



Excellent communication and written skills

Ability to take initiative

Customer and solution focused

Ability to multi-task

Ability to work effectively without supervision

Strong problem-solving and customer service skills


Relationships



Team leader and other specialist Customer Support roles who will support you day to day

Payments providers and internal payments coordinator/team

Closely work with our other operational departments to escalate, solve and investigate issues and support our customers needs. Including but not limited too

KYC team

Fraud and AML

Tech Support


Benefits:


Some of the perks of working for us:



Flexible working hours.

Team socials and ad-hoc get-togethers, and events for you to get involved in (if you wish).

Annual training and development budget, and we have many many more initiatives!

Profesional

Universitaria

Administración de empresas

4 años de experiencia

1 Vacante