Especialista en cobranzas bilingue

Descripción del cargo

We’re Hiring! – Credit and Collection Specialist

Location: Bogotá, Colombia

Work Mode: First on-site then hybrid – Ac. 26 #92-32

Department: Finance / Accounts Receivable / Accounts Payable / Collections

Schedule: Monday to Friday, 7:00 AM – 4:30 PM

Benefits: 60% prepaid medical coverage for the employee and 30% for immediate family



About the Role We are seeking a proactive and detail-oriented Credit and Collection Specialist. The ideal candidate will be responsible for managing customer collections, maintaining account accuracy, resolving disputes, and contributing to a healthy cash flow.


Key Responsibilities

Proactively contact customers (via email, phone, etc.) to ensure timely invoice payments and maintain low overdue balances and DS

Monitor aging reports and follow up on overdue accounts.

Generate dunning letters and account statements according to the defined schedule.

Investigate and resolve payment discrepancies, partial payments, and claims in collaboration with internal teams or customers.

Upload invoice copies daily to customer portals and follow up on related issues.

Update internal systems (e.g., SAP, ERP) with collection activities and status notes.

Maintain accurate customer contact information in master data.

Manage customer disputes and escalate unresolved issues appropriately.

Monitor shared mailboxes to ensure timely handling and response to all requests.

Collaborate with Sales, Customer Service, and Credit teams to resolve account-related issues.

Ensure timely operations and escalate concerns to the direct supervisor.

Maintain professional communication and strong business relationships with customers.



Required Qualifications

Minimum 1 year of experience in accounts receivable or collections.

Experience in customer service is highly valued.

Experience in shared service centers is a plus.

Advanced English proficiency

Strong communication, critical thinking, time management, organization, problem-solving, customer service, and negotiation skills.



Preferred Knowledge

SAP (AR and GL modules, FSCM module).

Microsoft Office Suite.



What We Offer

Direct contract with the company.

Competitive salary and corporate benefits.

Collaborative and dynamic work environment.

Opportunities for professional growth and development.


If you meet the qualifications and are ready to take on a new challenge, we encourage you to apply today!