Information technology assistant

Descripción del cargo

The incumbent will provide first and second-level technical support and services to users of IOM’s corporate applications and infrastructure, promoting a client and service-oriented approach. EDUCATION: Completed university degree in Computer Science, Information Technology, or a related field from an accredited academic institution, with three years of relevant professional experience in Helpdesk / Service Desk roles OR Completed high school degree from an accredited academic institution, with five years of relevant professional experience. Microsoft Certification (MCP or above) in Windows Server 2019 or above and/or Active Directory is also preferable. Azure, Microsoft 365, and AWS Associate Certifications are important advantages. Cisco Certified Network Associate (CCNA). Cybersecurity-related certifications and training are an advantage. Other industry certifications such as Cisco CCNA, Avaya, CompTIA Network+, CompTIA Security+, or ITIL. EXPERIENCE: Extensive experience in direct user technical support and computer, network, and communication equipment troubleshooting are a distinct advantage. Correctly applies knowledge of specialized IT disciplines. Four years of relevant experience administrating Windows computers, Office365 tools (e.g., Microsoft Outlook), and LAN/WAN Meraki networking environment. Extensive experience in direct user technical support and computer, network, and communication equipment troubleshooting. Proven experience supporting Office 365 and cloud-based solutions in AWS, Azure, and/or Microsoft 365. Basic experience and/or knowledge in responding to cyber security incidents, vulnerability management, patch management, and security compliance daily tasks (e.g., NIST 800-53 cybersecurity standard and compliance framework).