Rpa technical account manager

Auxis was founded by former PepsiCo executives in 1997 after they successfully started the first international Shared Services Center/headquarters for PepsiCo Latin America in the early 90s.

We’re a leading Consulting & Outsourcing firm focused on helping organizations achieve Peak Performance in their back-office operations including Finance & Accounting, Information Technology, and Customer Service.

Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.

Benefits
- Permanent contract (health, pension, layoffs)
- Prepaid Medical Plan
- Life Insurance Plan
- Career Plan.
- Training and development programs.
- Employee recognition program.
- Paid time off and family-paid leave.
- Paid day off for your birthday!
- Auxis English Internal Program
- Referral Program.
100% Remote

RPA Technical Account Manager
Our Technical Account Manager team executes upon a wide variety of customer technical enablement efforts, ensuring they launch UiPath successfully, adopt it widely and are continually driving business value from UiPath. The Technical Account Manager is entrusted with some of Auxis’s UiPath largest and most strategic customers, working with stakeholders across all parts of the business and at all levels. The Americas Region TAM team is fully remote based across the United States, Canada and Brazil.

Responsibilities:
- Provide functional and operational recommendations to UiPath internal functional teams & business stakeholders
- Take ownership of your customers' technical success with the UiPath platform
- Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value
- Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved
- Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
- Educate and enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints
- Conduct design and code reviews for select automations to reinforce and verify those best practices
- Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines
- Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents

Skills and Experience
- At least 7 years of experience in technical customer-facing roles
- Computer Science degree or related
- Solid background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples
- Previous experience with UiPath or other relevant vendor products is highly desired
- SaaS and Cloud technical background with hands-on experience in digital technologies
- Prior experience in technical support or technical consulting is a plus
- Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security Strong analytical and problem-solving skills
- English level of a B2+ or above (mandatory)

Gerente Senior

Universitaria

Ingeniería de sistemas Computación

Administración de sistemas informáticos

Técnico en desarrollo y mantenimiento de software

Especialización en gestión de servicios de tecnologías de información

Ingenierìa De Software

7 años de experiencia

1 Vacante