Servicenow fsm/csm developer

Descripción del cargo

Join CGI!

Do you want to be part of one of the five largest IT and business process companies in the world?
At CGI, we are currently hiring a ServiceNow Developer (FSM/CSM) to work on an international project.

Requirements:
- Technician, technologist, or professional in Computer Science, Software Engineering, or related fields.
- Conversational English (B2 or higher).
- 6+ years experience implementing ServiceNow FSM and CSM modules in large organizations.
- Proven ability to lead development teams and act as a hands-on technical lead.
- Experience working with Product Teams and Agile Frameworks.
- Expertise in gathering business requirements and converting them into actionable user stories and acceptance criteria.
- Solid understanding of ServiceNow architecture, scripting, and configuration.
- Excellent communication and collaboration skills across technical and business teams.
- Knowledge of HTML, CSS, AngularJS for Service Portal and UI customization.
- Understanding of FSM-specific plugins such as Template Management, Time Recording, and Business Location.
- Advanced proficiency in ServiceNow platform configuration and customization, including FSM Dispatcher Workspace and CSM workflows.
- Strong scripting skills in JavaScript, including Business Rules, Client Scripts, Script Includes, and UI Policies.

Responsibilities:
- Lead the design, development, and implementation of ServiceNow FSM and CSM modules for large-scale enterprise environments.
- Act as the technical lead and mentor for other developers, providing hands-on guidance and best practices.
- Collaborate with business stakeholders to gather requirements and translate them into user stories and acceptance criteria for development and QA teams.
- Ensure code quality, resolve defects, and maintain high standards for performance and reliability.
- Support integrations with other systems using ServiceNow App Engine and related tools.
- Provide long-term support and enhancements for FSM/CSM modules post-deployment.
- Stay current with ServiceNow platform updates and recommend improvements.

Nice to Have:
- Familiarity with App Engine Studio for custom app development and integrations (nice to have).
- Experience with integrations using ServiceNow App Engine (nice to have).
- Familiarity with ServiceNow Legal module (nice to have).
- Bonus: Experience with ServiceNow Legal module and App Engine integrations.

Complementary Skills:
- A seasoned ServiceNow developer with FSM/CSM implementation experience.
- Demonstrated success in leading complex ServiceNow projects in enterprise environments.
- Solid understanding of ServiceNow architecture, scripting, and configuration.
- Strong problem-solving skills and ability to troubleshoot and resolve defects quickly.
- Comfortable working in a fast-paced, Agile environment and driving team alignment.
- Passionate about delivering high-quality solutions and continuous improvement.

Apply Now!