Technical support engineer

Descripción del cargo

Are you an engineer who loves to code but also thrives on solving complex technical challenges for real-world clients?

We are looking for a Technical Support Engineer with a strong Developer DNA to join a fast-growing U.S.-based Proptech Startup. This is not a traditional support role; it is a high-impact hybrid position where you will bridge the gap between product engineering and client success.

The Role:

• 60% Product Engineering: Resolve technical debt, optimize PostgreSQL structures, and enhance our gamification engine and reporting dashboards.
• 40% Client Technical Support: Act as the technical point of contact for complex integrations, data cleansing, property mapping, and bug fixing.

Your Technical Stack:

• Mobile: Strong proficiency in React Native.
• Backend: Solid experience with Ruby on Rails.
• Data: Deep knowledge of PostgreSQL (relational table design) and Hasura / GraphQL.
• Infrastructure: Comfortable with Auth0, GCP, and BigQuery.
• What We Offer – 100% Company-Paid Benefits

Joining our team means access to:

• English classes (personalized to your level)
• Private health insurance (medicina prepagada)
• Gym membership
• 100% Hybrid Work Model
• Life & funeral insurance

Key Requirements:

• Fluent English (C1): Excellent written and spoken communication skills to interact confidently with U.S. stakeholders and clients.
• Startup Mindset: Ability to move fast, balance urgency with quality, and work autonomously in an Agile environment.
• Problem Solver: You don’t just report bugs—you dive into the code and fix them.

What’s in it for you?

• Direct impact on a first-to-market product.
• High-performing, lean team environment with rapid career advancement opportunities.
• Exposure to cutting-edge tech, including Google AI (Gemini).