Business improvement analyst

Descripción del cargo

Responsibilities may include the following and other duties may be assigned

Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma).

Understand, embrace integrity and live our mission and values, never losing sight of the patients needs through Customer Service solutions

 Develop, monitor and ensure the utilization of the eCommerce tools in the countries under our responsibility, sharing best practices among the countries

Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.

Proceed with the studies of viability to implement new eCommerce tools as Esker, eShop and Medtronic Connect, MMX etc., assuring ROI results and granting to the leadership the best scenarios to support their decisions;

 Participate in the group who will define the particularities to implement new e-commerce tools to each cluster in RLM

 Implement Esker and Medtronic Connect tools in the countries defined by the board of directors following the scheduled proposed

 Identify possible opportunities to increase the utilization of our eCommerce tools, improving the performance in each cluster by accelerating knowledge sharing

Identify possible opportunities to automate processes in order to increase the performance in our tools and reduce the manual job in the customer care teams

May deliver presentations and training courses including measurement, analysis, improvement and control

Surveys and analyzes best practices for techniques and processes.

Communicates team progress

Performs cost and benefit analyses

Provides consultation on the use of re-engineering techniques to improve process performance and product quality

Assure the quality of the service provided by the vendors of eCommerce tool as per agreed in our service level agreements

 Adjust with the vendors the problems that are avoiding the correct integration of the information in our eCommerce tools and ERPs

 Develop, improve and monitor e-commerce management KPIs, identifying possible technical/processes problems, fostering continuous improvements mindset in teams behaviors

 Support in scope customer care teams about doubts related to e-commerce tools.



BASIC QUALIFICATIONS  

Bachelor’s degree

Fluency in English and Spanish, French is a plus

Project Management

Customer orientation

Results orientation



Nice to have

Customer Service

Phyton programing skills