Job Specific Summary
We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.
The Directory Services Administrator is responsible for the overall administration, management, and support of the company's directory services infrastructure. This position functions as part of the IAM delivery team, responsible for operational fitness of the system(s) through support, monitoring and response, and system lifecycle management directory services administration, strong troubleshooting skills, and a proactive approach to maintaining and improving the directory services environment and includes ensuring the reliability, security, and performance of Active Directory (AD), Entra ID, LDAP, and related directory services technologies.
Responsibilities may include the following and other duties may be assigned:
Administer and manage the company's Active Directory (AD) and Entra ID environments, implement and manage Group Policies (GPOs) to ensure compliance and security
Ensure system availability, capacity, and performance for IAM technologies, including ownership for logging, monitoring, and alerting standards, processes, and systems, monitor and manage access controls, user permissions, and role-based access
Plan and manage system upgrade and patching projects, in collaboration with local and offshore teams, and platform subject matter experts (SMEs), communicate with vendors as needed to understand and research open issues, new versions, or changes
Explore and help build automation to enhance end-user experience, define and develop policies and procedures for system operations to ensure consistency, reduce rework, and improve quality
We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.
The Associate Customer Specialist role supports the Canadian Training & Education organization by managing contract administration, payment processing, customer operations, and compliance-related activities involving Healthcare Professionals (HCPs). This position plays a critical role in ensuring contracts and payments are processed accurately, efficiently, and in accordance with company policies while collaborating with multiple cross-functional partners across the organization
This is a remote position based in Bogotá, Colombia, supporting stakeholders across Canada. Occasional travel may be required.
Responsibilities may include the following and other duties may be assigned:
• Receive and process requests to create contract records
• Partner with Legal on the creation and administration of Canadian Healthcare Professional consulting agreements and related contracts
• Process invoices, payment requests, and other billing requirements
• Perform audits and reviews of incoming requests and supporting documentation
• Coordinate with Compliance, Finance, Marketing, Legal, Accounts Payable, Vendor Master, and Training & Education teams to ensure timely execution of requests
• Communicate with internal stakeholders and Canadian Healthcare Professionals via email, phone, and business systems
• Maintain departmental policies, procedures, and documentation
• Gather, track, verify, and manage information from multiple sources to support operational activities
• Support process improvements and workflow enhancements
• Participate in special projects and business initiatives as assigned
Responsibilities may include the following and other duties may be assigned:
Own the strategy, roadmap, governance, and continuous improvement of Adobe Creative Cloud, Adobe Acrobat, and Shutterstock, ensuring effective licensing, access management, integrations, platform adoption, change management, and alignment of product capabilities with business needs and objectives
Govern Adobe platform operations and administration, including access and license management, user governance, platform standards, vendor coordination, support escalation, service optimization, and collaboration with IT and Cybersecurity to ensure compliance, efficiency, and a high-performing user experience
Own the governance and define the usage of Shutterstock across the enterprise compared to other imagery stock houses, ensuring compliant content sourcing and licensing, asset lifecycle management, stakeholder alignment, user enablement, and seamless integration into creative and content production workflows to maximize asset reuse and business value
Partner with other team members on the integration and optimization of the content supply chain ecosystem, managing workflows across Adobe platforms, improving collaboration, asset reuse, automation, and governance, while aligning standards, training, and creative enablement across the organization
Lead security, compliance, and risk management for Adobe Creative Cloud and Acrobat and related content platforms by overseeing governance, security reviews, regulatory compliance, vulnerability remediation, and policy adherence in partnership with IT and Cybersecurity teams to ensure secure and compliant platform operations
Serve as the primary enterprise liaison for Adobe creative products and Shutterstock, driving vendor relationships, roadmap alignment, service performance, stakeholder engagement, renewal planning, value realization, and cross-functional governance to maximize platform effectiveness and business outcomes
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