Consumer care analyst

You effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty.

A desire to drive your future and accelerate your career and the following experience and knowledge:

Contact center management, analysis, customer service, front-end, and operational systems with foundational functional expertise
Social media operations
Recall management
Project management
Thinking strategically, managing projects independently, and being consumer focused
Developing people and interpersonal/team building/motivational skills
Analytical and quantitative skills
Communicating effectively, verbally and in writing

Experience:

Minimum 5 years of functional Work Experience
Contact Center, Customer Service, Front-End, CRM operational systems knowledge/experience
Minimum 3 years Experience in High Risk Complaint Resolution
Minimum 3 years Knowledge/experience in Social Media for complaint managing
Experience with Analytics/Reporting
Education:

Bachelor degree in Marketing, Business Administration.
Knowledge in User Experience, Design Thinking, Six Sigma preferred
Advanced English Level
Microsoft Office Package
Intermediate Portuguese level ( Plus)

Profesional

Universitaria

Administración de empresas

Administración Comercial Y De Mercadeo

5 años de experiencia

1 Vacante