Customer service director

Location: Bogotá, Colombia (On-Site) / Start Date: Immediate

About the Role
We are seeking a Customer Service Director who understands that customer success is just as critical as new sales. You will lead our Bogotá team to dramatically improve customer retention, reduce defaults, and build a high-performing service organization that directly protects company revenue.

This is a high-impact role for someone who has experience managing both customer service and retention operations, and who knows how to coach sales teams to set up customers for long-term success.

About the Company
We are a rapidly growing international company focused on making property ownership more accessible and affordable. Through innovative processes and customer-first solutions, we connect buyers across the U.S. and abroad with opportunities to purchase land and create long-term value. Our mission is to simplify the buying experience while delivering exceptional service at every step.

Key Responsibilities
Scale sales from 100 to 200/month by 2025, 300/month by 2026.
Cut cancellation rate from 25% to below 20% (target 15%).
Reduce default rate under 1% and improve customer retention.
Recruit, train, and manage a 25 to 30 person sales & service team.
Implement systems, training, and early intervention programs to sustain growth.

Required Profile
7+ years managing both sales and customer service/retention teams.
Proven track record hitting sales goals while keeping customers engaged.
Experience with payment plans, financing, and collections.
Background in LATAM call center/VoIP operations.
Native Spanish and advanced English communication skills.
Success Metrics
200+ sales/month sustained
High team engagement and low turnover

Compensation and Growth
Base Salary: $35,000 – $50,000 USD
Bonus & Commission: OTE $45,000 – $75,000 USD
(If your salary expectation is higher, we are open to reviewing it)
Career path toward Operations Manager or VP of Sales Operations

Why This Role Matters
This is more than just a sales job. Your leadership will directly impact whether families keep the land they have worked so hard to purchase and whether they build generational wealth for their future.

Profesional

Universitaria

Administración de empresas

7 años de experiencia

1 Vacante