Customer service representative - bogotá

Bienvenido a Gallagher, líder mundial en seguros, gestión de riesgos y servicios de consultoría. Con un equipo en crecimiento de más de 50.000 profesionales en todo el mundo, empoderamos a empresas, comunidades e individuos para que prosperen. En Gallagher, puede desarrollar una carrera, ya sea en nuestra división de corretaje, nuestra división de consultoría de recursos humanos y beneficios o nuestro equipo corporativo. Experimente The Gallagher Way, una cultura impulsada por valores compartidos y una pasión colectiva por la excelencia. Únase a uno de nuestros equipos dinámicos, donde desempeñará un papel fundamental a la hora de dar forma al futuro de Gallagher y desbloquear oportunidades incomparables tanto para sus clientes como para usted.

Creemos que cada candidato aporta algo especial, ¡incluido usted! Por lo tanto, incluso si siente que está cerca pero no es exactamente compatible, le recomendamos que presente su solicitud.

Descripción

Join our dynamic team at Arthur J. Gallagher as a Bilingual Customer Care Advisor, where you'll play a crucial role in our fast-paced claims department. This exciting opportunity allows you to handle claims inquiries, resolve customer concerns, and answer questions without the need for a license. Your primary responsibilities will include providing updates on claim statuses and efficiently directing calls to the appropriate claim staff. If you're passionate about delivering exceptional customer service and thrive in a vibrant work environment, we invite you to apply and become a part of our global family. Explore this opportunity on Gallagher and take the next step in your career with us!

How you´ll make an impact:

- Demonstrate outstanding listening skills while exhibiting excellent customer service, patience, and empathy to promote the company reputation of integrity.
- Answer incoming phone inquiries from clients, claimants and medical providers about claims information.
- Forward calls as needed to Resolution Managers and claims staff.
- Prevent and defuse situations through research, customer education and exploring alternative solutions to ensure a successful resolution.

About you:

- Advanced English level (Advanced B2 minimum required).
- Strong typing skills and basic computer knowledge.
- Availability to handle calls and work on claims-related issues.
- 1 year of previous experience in contact center or customer support roles.
- Training will be delivered On Site / Operations will be handled in a Hybrid model

Please apply with your resume in English, otherwise your application will not be considered

Operario

Media (10° - 13°)

Otros

1 año de experiencia

1 Vacante