Join our dynamic team at Arthur J. Gallagher as a Bilingual Customer Care Advisor, where you'll play a crucial role in our fast-paced claims department. This exciting opportunity allows you to handle claims inquiries, resolve customer concerns, and answer questions without the need for a license. Your primary responsibilities will include providing updates on claim statuses and efficiently directing calls to the appropriate claim staff. If you're passionate about delivering exceptional customer service and thrive in a vibrant work environment, we invite you to apply and become a part of our global family. Explore this opportunity on Gallagher and take the next step in your career with us!
RESPONSIBILITIES:
* Demonstrate outstanding listening skills while exhibiting excellent customer service, patience, and empathy to promote the company reputation of integrity.
* Answer incoming phone inquiries from clients, claimants and medical providers about claims information.
* Forward calls as needed to Resolution Managers and claims staff.
* Prevent and defuse situations through research, customer education and exploring alternative solutions to ensure a successful resolution.
REQUIREMENTS:
* Advanced English level (Advanced B2 minimum required).
* Strong typing skills and basic computer knowledge.
* Availability to handle calls and work on claims-related issues.
* 1 year of previous experience in contact center or customer support roles.
* Please apply with your resume in English, otherwise your application will not be considered
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