Network engineer - network operations (junior)

Descripción del cargo

JOIN TP AS: Network Engineer – Network Operations (Junior)

TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, their customers, and the environment. We deliver advanced, digitally-powered business services that help the world’s best brands operate securely, efficiently, and sustainably.

The Network Engineer – Network Operations (Junior) supports the stability, availability, and security of TP’s global network infrastructure. This role focuses on network operations, monitoring, and incident management under defined SLAs within a 24/7 enterprise environment. The position requires hands-on experience in LAN, WAN, and WLAN environments, as well as administration of Next-Generation Firewalls across multi-country operations.

What will your responsibilities be?

Network Operations & Incident Management

• Manage incidents, service requests, and infrastructure changes under defined SLAs.

• Monitor network capacity, performance, and availability across global environments.

• Provide troubleshooting support in live production environments while minimizing business impact.

• Administer and support NGFW technologies (Palo Alto, Cisco, Fortinet).

• Support enterprise LAN / WAN / WLAN environments in production settings.

• Execute hardening procedures and implement security policies and access controls.



Infrastructure Support & Documentation

• Follow BAU operational processes to ensure service continuity.

• Participate in infrastructure improvements and optimization initiatives.

• Maintain updated technical documentation including diagrams, inventories, and reports.

Collaboration & Global Support

• Support multi-country GBS operations aligned with corporate standards.

• Collaborate with global IT teams to resolve cross-functional incidents.

• Participate in technical meetings related to support and service improvements.

• Operate under a 24/7 model with rotating shifts, including night shifts and on-call schedules.



Requirements

• Bachelor’s degree in Systems Engineering, Electronics, Telecommunications, or related fields.

• Minimum 2 years of experience supporting enterprise network infrastructure.



Certification (Required)

• CCNA



Certifications (Desired)

• CCNP

• PCNSE

• FCP Network Security



Strong hands-on experience in:

• Switching (Cisco, Extreme)

• Wireless infrastructure (Aruba or similar)

• NGFW administration (Palo Alto, Cisco, Fortinet)

• Layer 2 / Layer 3 protocols (Spanning Tree, Dynamic Routing)

• Security controls (ACL, IDS/IPS)

• Incident management and network monitoring in production environments

• English level: B2 or higher (mandatory).



• Location: Colombia - 100%Remote.



What we offer

• Permanent contract - 100% remote.

• Exposure to global infrastructure operations

• Growth opportunities within a high-performance technology environment

If you are technically solid, operationally strong, and motivated to grow within a global network operations team, we invite you to apply and become part of TP’s infrastructure team.