Work from home operational governance auditor

Descripción del cargo

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

The Client Services Governance Auditor is responsible for reviewing post-sales client interactions and processes to ensure quality, consistency, and early risk detection. You'll focus on auditing several processes such as calls, meetings, and CRM updates to identify risks, missed opportunities, and deviations from expected standards. On a daily basis, you'll analyze recorded interactions, document findings in a clear and structured manner, and escalate relevant insights to Governance leadership.

The role requires strong attention to detail, analytical thinking, and the ability to objectively assess complex situations while maintaining a business-oriented mindset. You'll play a key role in protecting client relationships and supporting continuous improvement across Client Services.

What You'll Do:

- Audit client-facing interactions and processes, including calls, meetings, follow-ups, and documentation to ensure adherence to Client Services Governance standards.
- Identify and document risks, missed opportunities, and process deviations that may impact client satisfaction, delivery stability, or revenue.
- Produce clear and objective audit outputs that highlight the most relevant insights for Account Managers, Delivery teams, and leadership.
- Track audit outcomes and recurring patterns to support trend analysis, continuous improvement, and prioritization of governance initiatives.
- Collaborate with Governance leadership and operational teams to clarify findings, answer questions, and support corrective actions when needed.

What we are looking for:

- Strong proficiency in Excel or Google Sheets.
- Experience in audit roles.
- Experience in post-sales operations.
- Advanced proficiency in English.

Nice to have:

- Experience in the tech industry.

How we do make your work (and your life) easier:

- 100% remote work (from anywhere).
- Excellent compensation in USD or your local currency if preferred
- Hardware and software setup for you to work from home.
- Flexible hours: create your own schedule.
- Paid parental leaves, vacations, and national holidays.
- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Apply now and become part of a global team where your unique talents can truly thrive!

Requisitos para postularse

Lean, Agile, TI/Tecnologia de la informacion