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Ofertas de Empleo Key account manager en Bucaramanga

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  • Work from home head of smb

    COP
  • Salario confidencial
  • At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

    Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

    When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

    The Head of SMB Accounts leads the strategy and execution for a $35–40M revenue portfolio across approximately 100–140 accounts and 300 active HC. This role is critical to driving client retention, identifying high-potential accounts, and developing scalable engagement strategies for BairesDev's SMB segment.

    What You'll Do:

    - Lead and manage a team of Account Managers.
    - Own the overall health and performance of the SMB portfolio, ensuring high retention, client satisfaction, and margin protection.
    - Identify accounts with growth potential and develop tailored engagement strategies to unlock expansion opportunities.
    - Design, improve, and institutionalize playbooks and operating models for SMB account management.
    - Build a deep understanding of client organizations, technology roadmaps, and long-term needs to position BairesDev as a strategic partner.
    - Act as the primary escalation point for client issues, ensuring rapid resolution and internal accountability.
    What we are looking for:

    - 7+ years of experience in Account Management or Delivery.
    - 7+ years of experience in the tech/outsourcing sector.
    - Experience managing a team.
    - US Visa or EU Passport.
    - Availability to travel up to 20% of the time.
    - Advanced level of English.


    How we do make your work (and your life) easier:

    - 100% remote work (from anywhere).
    - Excellent compensation in USD or your local currency if preferred
    - Hardware and sof

    Cargos relacionados

    Ejecutivo de cuenta comercial, Key account manager, Analista comercial
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